Aaron Roe; Global Process Owner At Roche

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Video version https vimeo com 511549585 About the Podcast I invite Aaron Roe presently the Process Owner of Customer Experience at Roche Diabetes Care as my guest on this episode of State of Readiness This is a really great conversation full of enthusiasm and passion Aaron started his professional career out of tech school at a small start-up weighing drops of water as part of the testing process for medical devices His process included queuing 10 devices at a time One day a colleague suggested there was a better way and that better way was queuing three at a time This proved to be more efficient and Aaron has been infatuated with process improvement ever since But the real ah-ha moment came as Aaron saw the start-up grow and move from Lean principles to value-based manufacturing This resulted in employees working to the KPI as naturally occurs but not in what was in the best interests of the company The results looked good on paper for a time but the company was building inventory with much of the inventory expiring before it was sold and brought the company to near failure A true tail of woe But an experience which would shape Aaron s thinking since Give a listen I am sure you will enjoy hearing Aaron s story as much as I did About Aaron Roe Aaron Roe has spent the last 15 years at Roche holding positions and roles including Commercial Excellence Director Business Process Owner for Global Marketing and Customer Experience and various roles in Continuous Improvement Quality and Compliance For the past seven years he has also been an Instructor and Course Designer in Lean Principles at Purdue s College of Engineering His career began in food service before moving on to automotive service and then to Medical-Devices From the factory to the warehouse to the customer s lab he has specialized in leading professionals to take what is and make it better But his passion and specialization are tackling the Big Hairy Performance Problems that loom large and prevent business from moving forward and is especially adept at facilitating collaboration and progress in complex scenarios He earned his Bachelor of Science in Business Administration from the University of Phoenix and his MBA at Indiana Wesleyan University Company Roche Website https www roche com Headquarters Basel Switzerland Year Founded 1896 Company Type Pharmaceuticals Company Size 80 000 employees worldwide Specialties F Hoffmann-La Roche AG aka Roche is a Swiss multinational healthcare company that operates worldwide under two divisions Pharmaceuticals and Diagnostics Its holding company Roche Holding AG has bearer shares listed on the SIX Swiss Exchange Roche Diabetes Care is a leading provider of blood sugar monitoring systems and insulin pumps With more than 40 years experience our number one goal is to help people living with diabetes track and manage their blood sugar so they may have better control of their health Click here to visit this podcast episode