the modern saas podcast with avoma On the New York City Podcast Network

Driving The Right Curiosity Behavior With Data For CSMs

0 Votes | Vote Up This Episode!
In this episode Mark Stagi VP of Customer Success Avoma and Yaag discuss how to drive the right curiosity behavior with data for CSMs Mark shares his experience on the do s and don ts in QBRs and check-in meetings how to make it valuable and relevant to the customer and a lot more Key Points covered 00 00 – Intro 01 31 – Curiosity – a super power in tech 03 05 – Assessing curiosity of CSMs during interviews 04 36 – How curiosity helps in objection handling 07 03 – Leveraging curiosity in QBRs and check-in meetings 11 03 – Adding real value to your success conversations 12 56 – Preparation going into QBR meetings 16 13 – Keeping a tab on relevance and stickiness 21 05 – Not all questions are created equal 26 07 – What is the right amount of curiosity 29 20 – Key takeawaysClick here to visit this podcast episode