UA-198543153-1 62 - Authorized Apple Retailer - Review That Review with Chelsey & Trey

Episode 62

Episode 62: Authorized Apple Retailer

The Queens rate and review a 1 Star Yelp Review for Melrose Mac, an authorized Apple Repair and Retailer. Chelsey loves malls, Trey remembers roller rinks but hates plastic wrap, and the Queens get lost in the weeds of customer service vs customer disservice. Plus a listener inducts a Royal Highness which causes much confusion...

(05:25) Lodge a Complaint!

(12:11) Melrose Mac 1 Star Review

(36:10) Exclusive Offer

(39:33) Listener's Royal Highness

(47:13) DONATE!

(48:00) On Today's After Show Pod


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---

Review That Review is an independent podcast.  Executive Produced by Trey Gerrald and Chelsey Donn with editing and sound design by Trey Gerrald.  Cover art designed by LogoVora, voiceover talents by Eva Kaminsky, and our theme song was written by Joe Kinosian and sung by Natalie Weiss.


Transcript
VOICEOVER:

Everybody's got an opinion, Every Californian and Virginian and Virginian.

VOICEOVER:

It's so hard to tell who

VOICEOVER:

to trust and who to ignore.

VOICEOVER:

Someone's gotta settle the score.

VOICEOVER:

Trey and Chelsey

VOICEOVER:

will help you choose.

VOICEOVER:

Whose views win and Which ones loose.

VOICEOVER:

Online haters are coming for you.

VOICEOVER:

Baby, it's time to Review That.

VOICEOVER:

Review!.

Chelsey Donn:

Hi!

Trey Gerrald:

Hello, and hi.

Trey Gerrald:

Hello to all of you listeners.

Trey Gerrald:

Welcome once again, to Review That Review the podcast dedicated to reviewing...

Chelsey Donn:

Hello.

Chelsey Donn:

Reviews.

Chelsey Donn:

We're just like Siskel and Ebert, only instead of reviewing cinematic masterpieces,

Trey Gerrald:

um, that, that that's Chelsey Donn.

Chelsey Donn:

and that, that, that, that that's

Trey Gerrald:

And, um, well, when we come together for this podcast called Review, That

VOICEOVER:

The Review Queens.

Trey Gerrald:

Now if you wanna access additional reviews, tidbits, more weird, random acting games.

Trey Gerrald:

Like we just fell into, for some reason that we just both keep saying yes to then why Donn

Trey Gerrald:

On our Patreon page, you'll get merch discounts, videos, a heck of a lot more, even an

Trey Gerrald:

Wouldn't that be great.

Chelsey Donn:

That would be great.

Trey Gerrald:

If you're new here.

Trey Gerrald:

Hi, go over to Patreon.

Trey Gerrald:

Patreon dot com slash Review That Review.

Trey Gerrald:

We have membership tiers as low as $5 a month, cancel time, but she never would.

Trey Gerrald:

Anyway, Chelsey, what are you doing?

Trey Gerrald:

How are you?

Trey Gerrald:

What are you not canceling?

Trey Gerrald:

What are you paying for?

Trey Gerrald:

What's new.

Chelsey Donn:

What is new?

Chelsey Donn:

I went to the mall.

Chelsey Donn:

That was fun.

Trey Gerrald:

The mall of America

Chelsey Donn:

not the mall of America, cuz I don't live in Minneapolis, but if I did sure,

Chelsey Donn:

No, I went to the century city mall, which is one of my happy places,

Trey Gerrald:

Oh yeah.

Chelsey Donn:

even just for a nice window shop.

Chelsey Donn:

It's sort of like a, you know, an outdoor indoor kind of a mall.

Chelsey Donn:

So you can get your steps in.

Chelsey Donn:

I miss those, like, I don't know.

Chelsey Donn:

I just feel like the good old days when you just go to the mall and hang

Trey Gerrald:

Do you remember like roller rinks?

Trey Gerrald:

Did you have a roller rink?

Chelsey Donn:

Sure.

Chelsey Donn:

Did, did I have a roller rink birthday party?

Chelsey Donn:

Sure.

Chelsey Donn:

Did.

Chelsey Donn:

Did I take roller scathing lessons at the roller rink?

Chelsey Donn:

Sure.

Chelsey Donn:

Did rank

Trey Gerrald:

Did they do a thing where like the people that worked there would come

Chelsey Donn:

Yes.

Chelsey Donn:

Never a big fan of limbo.

Chelsey Donn:

I didn't like things that induced anxiety and trying to do limbo while on

Chelsey Donn:

So once the stick got to a certain point, became very stressful for me.

Trey Gerrald:

Yeah.

Trey Gerrald:

You know, this is so random and just a thought, but isn't it interesting how.

Trey Gerrald:

Roller scathing was like, I think of roller scathing as like seventies.

Trey Gerrald:

Like it, it, maybe it existed prior to that, but like, I think of that as like

Trey Gerrald:

I remember our scathing

Chelsey Donn:

the nineties was also like a heyday for roller scathing and then rollerblading.

Trey Gerrald:

Well that thank you that you, well, I don't even need to finish

Chelsey Donn:

the words right out

Trey Gerrald:

what I was gonna do.

Trey Gerrald:

But I was gonna say, I remember our roller scathing rink used to have shag

Trey Gerrald:

Like it was like

Chelsey Donn:

Very nineties saved by the bell.

Chelsey Donn:

Yeah.

Chelsey Donn:

Yeah.

Trey Gerrald:

Then it was the invention of the roller blades, where instead of having

Trey Gerrald:

Like it was an ice skate with a lot of plastic buckles, but why, why did roller

Trey Gerrald:

Why did that go out of fashion?

Chelsey Donn:

I Donn, you know what, it's funny, cuz it it's like in and

Chelsey Donn:

Right?

Chelsey Donn:

Like anything that's old is new again.

Chelsey Donn:

So there was like a period of time where we had overdone it.

Chelsey Donn:

And now if you go to like Venice, you know, By the beach, like the boardwalk and stuff.

Chelsey Donn:

You'll see.

Chelsey Donn:

So many people roller, scathing and rollerblading, but really roller scathing

Trey Gerrald:

point.

Trey Gerrald:

That's true.

Trey Gerrald:

That, that, and it does feel very Venice to me.

Chelsey Donn:

right?

Chelsey Donn:

I mean, they're selling a lot of roller skates over there and those

Trey Gerrald:

I wonder if, if roller ranks will reopen,

Chelsey Donn:

I think there are some in like the hipster neighborhoods.

Trey Gerrald:

like that could be a trend on TikTok?

Chelsey Donn:

I'm sure it is.

Chelsey Donn:

It's gotta be, if you're listening and you like to roller skate or roller

Trey Gerrald:

we need to know.

Chelsey Donn:

We need to know.

Chelsey Donn:

Ugh.

Chelsey Donn:

That made me feel old.

Chelsey Donn:

Speaking of things that make you feel old, do you have things that you wanna complain about today?

Chelsey Donn:

Trey?

Chelsey Donn:

Because I feel like the older you get, the more you complain.

Trey Gerrald:

I actually have an old Complaint.

Trey Gerrald:

So this is a really good So why don't we go ahead and

VOICEOVER:

Lodge A Complaint.

Trey Gerrald:

all right.

Trey Gerrald:

So this week I need to Lodge a Complaint against cran wrap, not cran wrap itself.

Trey Gerrald:

I can never successfully tear it.

Trey Gerrald:

It just rips and like, it won't be a straight line.

Trey Gerrald:

It's like, I'm scared of the razor blade.

Chelsey Donn:

same.

Chelsey Donn:

So scared of the blade.

Trey Gerrald:

and like, and I can't!', I don't know.

Trey Gerrald:

It's like, I, I, I don't know how to like, not get it to be all like bunchy, like

Chelsey Donn:

it's a similar, it's similar to the tape with once you, once it gets Buny

Trey Gerrald:

you can't use

Chelsey Donn:

like you gotta remove that part.

Trey Gerrald:

you can't waste time trying to get this thin, thin, thin, thin, thin.

Trey Gerrald:

Also what is, is it just plat?

Trey Gerrald:

Who knows?

Trey Gerrald:

I, it, it makes me so upset.

Trey Gerrald:

So frustrated.

Trey Gerrald:

It's more trouble than it's worth.

Trey Gerrald:

It's just gimme aluminum foil.

Trey Gerrald:

Like I can't do it.

Trey Gerrald:

It's just like, it's so tender, but, but it's so strong when it comes to being cut.

Trey Gerrald:

So I Donn don't understand.

Trey Gerrald:

I hate it.

Trey Gerrald:

It's making me angry.

Trey Gerrald:

I don't want to deal with wrap it's I'm sure it's bad for the environment, but

Chelsey Donn:

Uh, I don't think we're supposed to be using foil anymore.

Chelsey Donn:

Trey, because of the aluminum.

Chelsey Donn:

Yeah.

Chelsey Donn:

I mean, there's all kinds of things I can't even keep up, but I also learned that we're,

Trey Gerrald:

Oh, oh,

Chelsey Donn:

I saw a video in TikTok that you're supposed to like, so I guess the

Chelsey Donn:

So if this is the bowl, this is the top of the bowl.

Chelsey Donn:

And you're trying to like wrap it.

Chelsey Donn:

You put Theran wrap underneath the bowl and then you wrap it all the way around the entire bowl.

Trey Gerrald:

oh,

Chelsey Donn:

and that's how you keep it like nice and taught and attached to the thing.

Chelsey Donn:

Like you're, you're like wrapping it like a gift, cuz what I was always trying to do was,

Chelsey Donn:

That's not a very safe way to do it.

Chelsey Donn:

The safe way to do it.

Chelsey Donn:

You gotta go all the way around the bottom of the bowl and then back around

Trey Gerrald:

then how do you, what do you do with the sides

Chelsey Donn:

You wrap it around like one continuous piece,

Trey Gerrald:

then?

Trey Gerrald:

What do you do about the open ends?

Chelsey Donn:

if there's open ends still.

Chelsey Donn:

Cause the length of Theran wrap was not big enough to cover like whatever your bowl was.

Chelsey Donn:

I guess you'd have to attack it from the other side as well.

Trey Gerrald:

Oh, I see.

Trey Gerrald:

I didn't know if you were gonna like, uh, twist it, like it's a totsy roll.

Chelsey Donn:

I don't know that the Tutsi roll twist is the appropriate maneuver either way.

Chelsey Donn:

I think we're supposed to be using reusable thing.

Chelsey Donn:

I don't know what we're supposed to be using, but I do hope we're moving towards a place with

Chelsey Donn:

Because like saran wrap, she's gotta go.

Chelsey Donn:

Like she's not, she's no longer fulfilling the need.

Chelsey Donn:

Sorry.

Trey Gerrald:

wrap, get outta here.

Chelsey Donn:

Susan Soran wrap.

Chelsey Donn:

Pack your bags in the go.

Trey Gerrald:

So ChelseyBD what is your Complaint for this

Chelsey Donn:

Speaking of packing your bags and going, this is my Complaint.

Chelsey Donn:

And this does have to do with the mall.

Chelsey Donn:

I went to the food court century.

Chelsey Donn:

City mall has a lovely food court.

Chelsey Donn:

Okay.

Chelsey Donn:

Now, as we know, I'm a Queen.

Chelsey Donn:

However, you must clean up after yourself

Chelsey Donn:

at a food court.

Chelsey Donn:

Who are you your Highness?

Chelsey Donn:

If you think you can leave a food court table with your items still there, no one

Chelsey Donn:

Like, I don't wanna have to touch your stuff.

Chelsey Donn:

It's gross.

Chelsey Donn:

Like in the time of COVID it's worse.

Chelsey Donn:

Okay.

Chelsey Donn:

We should have learned something in this, this like break that we took off from being

Chelsey Donn:

It's disgusting.

Chelsey Donn:

I'm over it.

Chelsey Donn:

It's so rude.

Chelsey Donn:

And it's a chain reaction and it creates overflow and it's confusion about who's there.

Chelsey Donn:

Who's not there.

Chelsey Donn:

Just clean up after yourself.

Chelsey Donn:

It's a food court.

Chelsey Donn:

Is that

Trey Gerrald:

I concur.

Trey Gerrald:

There's even a restaurant that, oh, I, it might, no, I don't know what it is, but I can't remember

Trey Gerrald:

And so you just have to like get up and like leave.

Trey Gerrald:

It's just the opposite impulse to just like leave clutter, like not

Trey Gerrald:

So I don't understand the mentality of like,

Chelsey Donn:

It's like the same people that leave their popcorn at the movie theater.

Chelsey Donn:

Just leave it there.

Chelsey Donn:

Like, yeah, Someone's gonna come in, but like, why should they have to clean up your popcorn bucket?

Chelsey Donn:

Just throw out your popcorn bucket upon exit

Trey Gerrald:

Do wait, do you see a bunch of glitter on my shirt?

Chelsey Donn:

a little bit.

Chelsey Donn:

Yeah.

Chelsey Donn:

Why.

Trey Gerrald:

I got David was very sweet and he was at the mall with his friend and passed

Trey Gerrald:

So he got me two bath bombs.

Chelsey Donn:

Yeah.

Trey Gerrald:

And one, I, you know, I put it in and I didn't realize literally until I was

Trey Gerrald:

Like I literally looked down the water and it was, I was like, oh my God, there's glitter in this.

Trey Gerrald:

And I was literally at work two days ago and my manager was like, Look,

Trey Gerrald:

And I was like, oh my God.

Trey Gerrald:

And she started laughing and I was like, this is from a bath bomb that like, I can't get rid of it.

Trey Gerrald:

And now I'm just looking at this t-shirt

Chelsey Donn:

And there it is

Trey Gerrald:

there's glitter on

Chelsey Donn:

glitter will follow you for the rest of your life.

Chelsey Donn:

Trey,

Trey Gerrald:

Speaking of

Chelsey Donn:

you know, once you get involved with glit.

Trey Gerrald:

Yeah.

Trey Gerrald:

It's like herpes.

Chelsey Donn:

exactly.

Chelsey Donn:

It is the herpes of arts and crafts.

Chelsey Donn:

They call it that.

Chelsey Donn:

Yeah.

Trey Gerrald:

I can't

Chelsey Donn:

Well, I'm sorry I listen.

Chelsey Donn:

If anything, it makes you sparkle a little bit, which nobody's gonna turn down a nice

Trey Gerrald:

I thought it

Chelsey Donn:

crazy for you cuz you like know

Trey Gerrald:

thought it was just the white specs in the shirt, but it's no, it's

Trey Gerrald:

Okay.

Trey Gerrald:

I hear your Complaint.

Trey Gerrald:

I guess I have a new Complaint about glitter and, um, let's move on.

Trey Gerrald:

Should we jump into some online reviews?

Chelsey Donn:

Oh my God.

Chelsey Donn:

I would love that.

Chelsey Donn:

Please.

Chelsey Donn:

Let's do it.

VOICEOVER:

Review That Review

Chelsey Donn:

So as you know, we are your trustee review Queens.

Chelsey Donn:

We bring in reviews from the internet that we feel need to be inspected.

Trey Gerrald:

We read you a review, break it down and rate the impact of the review

Trey Gerrald:

It's a very Regal process that Chelsey and I call.

VOICEOVER:

Assess that Kvetch.

Chelsey Donn:

Well Queens, I have a review today from Melrose Mac.

Chelsey Donn:

It is a Yelp review.

Chelsey Donn:

Melrose Mac is an apple premier partner and authorized service center.

Chelsey Donn:

That fixes Mac computers.

Chelsey Donn:

Um, it is on Melrose.

Chelsey Donn:

It says it's based in Hollywood.

Chelsey Donn:

So like Hollywood Melrose and yeah, that's, that's all we really need to know about it.

Chelsey Donn:

It was established in 2003.

Chelsey Donn:

This review is written by Steph C, who is an elite review.

Chelsey Donn:

It is a One-Star-Zinger review and it does include lude language, crude language.

Chelsey Donn:

It's explicit.

Trey Gerrald:

Yes.

Chelsey Donn:

It has explicit language.

Chelsey Donn:

So if you're a child and you're listening, this would be the time to

Trey Gerrald:

Enjoy your adulthood, cuz it's coming now.

Chelsey Donn:

Exactly.

Chelsey Donn:

It's happening.

Chelsey Donn:

Here we go.

Chelsey Donn:

Fuck Melrose,

Trey Gerrald:

Oh,

Chelsey Donn:

fuck apple.

Chelsey Donn:

While I'm at it.

Chelsey Donn:

I'm not gonna do anything crazy.

Chelsey Donn:

Like give up my iPhone or my MacBook, but I will

Trey Gerrald:

the crazy thing.

Trey Gerrald:

Okay.

Chelsey Donn:

but I will complain on Yelp about some bogus customer service.

Chelsey Donn:

So take that Steve jobs ghost though.

Chelsey Donn:

I loved you.

Chelsey Donn:

I'm crazy.

Chelsey Donn:

Ex girl.

Trey Gerrald:

Shut

Chelsey Donn:

Matt B and I bought a brand new iMac for my parents, a combination birthday

Chelsey Donn:

My dad had been using an unbelievably old desktop and took some time transferring

Chelsey Donn:

Like a day after he started it, he got prompted to run a series of software updates.

Chelsey Donn:

He clicked.

Chelsey Donn:

Okay.

Chelsey Donn:

And somehow that totally wrecked his just unboxed iMac.

Trey Gerrald:

what?

Chelsey Donn:

Matt spent about an hour and a half on the phone with Apple's

Chelsey Donn:

We were just outside the return window and that he couldn't even ship it to get it fixed.

Chelsey Donn:

He had to take it into an apple store or affiliated shop.

Chelsey Donn:

Since he wasn't planning on carrying a 27 inch desktop across the century city mall.

Chelsey Donn:

Shout out, we made an appointment with Melrose Mac where the risk of dropping

Chelsey Donn:

Melrose.

Chelsey Donn:

Mac is an apple store with a lowercase S that also does repairs.

Chelsey Donn:

It's on Melrose next to the moat Plex with easy meter parking.

Chelsey Donn:

As long as you get in before the parking lane closes at four on weekdays, I wrapped

Chelsey Donn:

My neat freaked dad had thrown away the box in the mistaken belief that a

Chelsey Donn:

I asked if I could get help carrying it inside.

Chelsey Donn:

And someone on staff did it for me, which was helpful.

Chelsey Donn:

Most of the people here seem nice enough, but I ended up having a full on passive aggressive

Chelsey Donn:

It was supposed to be quick and easy.

Chelsey Donn:

We'd already told them the issue over the phone.

Chelsey Donn:

This guy took the computer.

Chelsey Donn:

Had me fill out paperwork then asked if the hard drive had been backed up.

Chelsey Donn:

I wasn't sure and said.

Chelsey Donn:

So my dad is a weirdo who deletes everything and had already gotten rid of the old desktop.

Chelsey Donn:

And he informed me that we'd be out of pocket for the data recovery.

Chelsey Donn:

I was already in a bad mood and I commented off the cuff that it seemed perverse to charge

Chelsey Donn:

When I pushed back, he dug his heels in.

Chelsey Donn:

We had a fucking five minute argument about the fucking apple data recovery policy for no fucking

Chelsey Donn:

He was trying to explain the rationale behind the policy as if I didn't

Chelsey Donn:

I mean, literally every customer service policy is about drawing the line where responsibility

Chelsey Donn:

I know when a policy favors the corporation and don't care if there's

Chelsey Donn:

He's his money.

Chelsey Donn:

He told me if someone stole CDs, CDs, Out of his car, the car company, wouldn't be liable.

Chelsey Donn:

I countered that if I drove a brand new car off the lot and someone stole my CDs because

Chelsey Donn:

I asked why he was arguing with me when I was just grumbling about apple Inc.

Chelsey Donn:

The multi-billion dollar company, he actually said, I'm not arguing.

Chelsey Donn:

I'm having a friendly conversation.

Chelsey Donn:

Anyway, I went home a week later.

Chelsey Donn:

Matt asked when the computer would be ready as we hadn't heard a peep

Trey Gerrald:

I know.

Chelsey Donn:

I emailed to follow up nine days after the drop off and didn't hear back

Chelsey Donn:

iMac at least pick up was easy and the whole thing was free of charge.

Chelsey Donn:

It's a good thing.

Chelsey Donn:

We didn't need data recovery because that would've been $150.

Chelsey Donn:

Unfortunately, I don't trust this computer anymore.

Chelsey Donn:

And would be hesitant to buy another desktop from apple.

Chelsey Donn:

I'd certainly like to avoid Melrose Mac in the future for a customer service center.

Chelsey Donn:

It sure is an unpleasant place.

Chelsey Donn:

Mm-hmm

Trey Gerrald:

what, wait, what was wrong in the process of the father

Trey Gerrald:

It, it crashed and couldn't work or something.

Trey Gerrald:

Is that what happened?

Chelsey Donn:

Yeah.

Chelsey Donn:

So it seems like I'm guessing whatever that process was

Trey Gerrald:

The

Chelsey Donn:

it the migration process, because there was so much to migrate over whatever it was.

Chelsey Donn:

I Donn I'm, I'm like a little confused about that part, but whatever it was,

Chelsey Donn:

and then they got prompted to do some sort of an update.

Chelsey Donn:

And when the dad said, okay, do the update, it somehow killed the computer, right?

Trey Gerrald:

What is the return window?

Trey Gerrald:

I'm wondering you have 14 calendar days,

Chelsey Donn:

Yeah.

Chelsey Donn:

Two weeks

Trey Gerrald:

so

Chelsey Donn:

just missed the window.

Chelsey Donn:

So this you're talking, this is like two weeks in a day.

Chelsey Donn:

This is 15 days after purchase.

Chelsey Donn:

They were still under warranty.

Trey Gerrald:

why it was free.

Chelsey Donn:

what do you think about that?

Trey Gerrald:

Well, I'm just, I still, I just don't understand what killed the computer or like

Trey Gerrald:

But at the end of all of this, it seems like Melrose Mack did it free of charge.

Trey Gerrald:

And now the computer works.

Trey Gerrald:

So I Donn don't know why.

Chelsey Donn:

think we should be giving Melrose Mac that much credit only because I think

Chelsey Donn:

Whoever on the phone at apple, like identified that you're right.

Chelsey Donn:

There is something wrong.

Chelsey Donn:

It shouldn't have crashed.

Chelsey Donn:

Like that's what ha like this has happened to me personally.

Chelsey Donn:

Like you get a new.

Chelsey Donn:

Computer.

Chelsey Donn:

Sometimes you get a lemon, right?

Chelsey Donn:

So it's like, you go through it, you talk to the people on the phone,

Chelsey Donn:

This, this is like not working.

Chelsey Donn:

You can either go to an apple store or you can go to an apple, apple authorized place to

Chelsey Donn:

So I think they did that.

Chelsey Donn:

I think they were just annoyed.

Chelsey Donn:

That at that point, we were given this place to go to now, you're trying to charge me

Chelsey Donn:

This place being like, isn't it a pain in the ass that I just spent $1,700 on this machine and

Chelsey Donn:

So I don't know.

Chelsey Donn:

There's a lot of FBOs being thrown all around.

Chelsey Donn:

Clearly this is annoying, but I can understand the idea of being annoyed that you spent

Trey Gerrald:

Yeah, I do feel a little bit split here, cuz I agree

Trey Gerrald:

And then I also would like to challenge stuff on some other points, but I just

Trey Gerrald:

F this place and F this place, I'm not gonna do anything rash, like getting rid of my iPhone.

Trey Gerrald:

Like I just thought that was so

Chelsey Donn:

so funny.

Chelsey Donn:

Yeah, yeah,

Trey Gerrald:

I was like, oh no, is she gonna stuff gonna like threaten violence or something?

Trey Gerrald:

But no something rash is actually like giving up your iPhone.

Chelsey Donn:

Right.

Chelsey Donn:

That's funny.

Chelsey Donn:

Yeah.

Chelsey Donn:

I like that.

Trey Gerrald:

Also CRA

Chelsey Donn:

you watch crazy?

Chelsey Donn:

Ex-girlfriend.

Trey Gerrald:

I watched the first season, I never finished it.

Chelsey Donn:

was there Steve jobs ghost moment.

Trey Gerrald:

there must be, cuz it's totally a weird show or weird things like that would happen,

Trey Gerrald:

Steph is so angry and in this back and forth with the Melrose Mac, it person.

Trey Gerrald:

I understand both sides here.

Trey Gerrald:

I also recognize like it's not straight from the apple store.

Trey Gerrald:

You you've been in possession of it for 15 days.

Trey Gerrald:

So it was.

Trey Gerrald:

Presumably working until it stopped working.

Trey Gerrald:

So you can't say you just opened this computer and it's defective.

Trey Gerrald:

Something has occurred.

Trey Gerrald:

I recognize Apple's point of view here is like, oh, there, it seems like something's wrong.

Trey Gerrald:

We need to get our hands on it.

Trey Gerrald:

Which is like, okay.

Trey Gerrald:

Yeah.

Trey Gerrald:

I mean, it's like if your television doesn't work, you have to take your television to get repaired.

Trey Gerrald:

So a little bit of this is like

Chelsey Donn:

I just think the frustration is like, yeah, like I brought this new computer,

Chelsey Donn:

I never even got to use it.

Chelsey Donn:

I never got to use this thing.

Chelsey Donn:

That's annoying.

Trey Gerrald:

I hear

Chelsey Donn:

But it is more, I think the question here and what I was questioning as

Chelsey Donn:

I think the only thing Melrose Mac is at fault for is maybe a passive aggressive mansplaining,

Chelsey Donn:

I think that is like not cool.

Chelsey Donn:

but anything that is attributed to Mac itself maybe would be more appropriate on

Chelsey Donn:

But at the same time, if you're an authorized user, then do you speak on behalf of the company?

Chelsey Donn:

And like, you're not gonna be the only person that's going to.

Chelsey Donn:

This location that has a problem with Mac.

Chelsey Donn:

If that's where they're, they're sending you here, right?

Chelsey Donn:

Like apple is sending you here.

Chelsey Donn:

So you are representing apple.

Chelsey Donn:

You should know how to handle these kind of situations.

Chelsey Donn:

I would be pissed if I had to pay any money.

Trey Gerrald:

the day, they didn't.

Chelsey Donn:

Yeah.

Chelsey Donn:

But they were like told that they might have to pay the 150.

Trey Gerrald:

I think what's happening to me is that it looks like Steph came in hot.

Trey Gerrald:

Steph was already upset

Chelsey Donn:

Yes.

Trey Gerrald:

and I have

Chelsey Donn:

And they say that to their credit.

Chelsey Donn:

I was already in a bad mood.

Trey Gerrald:

correct.

Trey Gerrald:

That is correct.

Trey Gerrald:

I also do know, and this is a stereotype, but sometimes I, it techy people.

Trey Gerrald:

Are very heady individuals and don't always read interpersonal relationships

Trey Gerrald:

I even myself have felt like, oh, I, I need to like stop this conversation because this is a

Chelsey Donn:

Like that.

Chelsey Donn:

Yeah.

Chelsey Donn:

And this is just gonna continue to go on and on and on and on.

Chelsey Donn:

Right.

Trey Gerrald:

but I do wanna just point out that Steph mentions that they grumbled.

Trey Gerrald:

Off the cuff, which I don't think was off the cuff, cuz I think Steph was already mad, but

Trey Gerrald:

I think Steph finally met her match and it was someone that was willing to, um,

Chelsey Donn:

And I think that that's the idea is that like, if you , if you arrive

Chelsey Donn:

Right?

Chelsey Donn:

Because the thing about these.

Chelsey Donn:

Emergency Mac places.

Chelsey Donn:

And I say this all the time when I'm like, whenever I've gone to an apple

Chelsey Donn:

I'm freaking out.

Chelsey Donn:

I don't have my phone.

Chelsey Donn:

I don't have my laptop.

Chelsey Donn:

This is my livelihood, blah, blah, blah.

Chelsey Donn:

I also recognize that you have this conversation 10 million times a day, and everybody that's

Chelsey Donn:

So I just wanna.

Chelsey Donn:

Recognize that that being said, like, I'm freaking the fuck out.

Chelsey Donn:

Right?

Chelsey Donn:

So

Trey Gerrald:

Well, that's your decor.

Chelsey Donn:

that's my decorum.

Chelsey Donn:

That's like what I do, cuz I, I also, you know, empathize with someone working customer service

Chelsey Donn:

So I understand that, but I do think that there are different kinds of people that

Chelsey Donn:

I've encountered the people that are like.

Chelsey Donn:

I totally get it.

Chelsey Donn:

Believe me, if it was my phone, I would be freaking out too.

Chelsey Donn:

Or if it was my computer, I would be freaking out too.

Chelsey Donn:

Let's just get this fixed, even if it was like, just so you know, if there is data

Chelsey Donn:

And you want us to take care of that.

Chelsey Donn:

There is a charge with that.

Chelsey Donn:

If you don't wanna pay for that, maybe talk to apple, maybe see if like they will cover it.

Chelsey Donn:

Like, I just think that there's a way.

Trey Gerrald:

I do too.

Chelsey Donn:

Of having that conversation and you should be trained in having that conversation.

Chelsey Donn:

If you have that conversation a hundred times a day.

Trey Gerrald:

But, but I think that then becomes the distinction.

Trey Gerrald:

Do I go to apple or do I go to this mom and pop shop that got a

Trey Gerrald:

If, if I want the it person to be able to take responsibility and apologize

Chelsey Donn:

I guess, but when you call apple and I know this, cuz this happened

Chelsey Donn:

They literally said to me like, basically, do you wanna, like, let's say it was Monday.

Chelsey Donn:

Do you want an appointment with apple in century city next

Trey Gerrald:

Is dealing with apple, I think.

Trey Gerrald:

And they

Chelsey Donn:

Right.

Chelsey Donn:

Or do you wanna appointment with apple?

Chelsey Donn:

1, 2, 3, fix it tomorrow, right?

Chelsey Donn:

So like they're recommending these places.

Chelsey Donn:

So there is a certain responsibility, right?

Chelsey Donn:

It's kind of like going to one of those independent Verizon stores that

Chelsey Donn:

It's like, okay, cool.

Chelsey Donn:

Like you're in an independent store, but you're still representing Verizon.

Chelsey Donn:

You're still benefiting off of that, you know, connection.

Chelsey Donn:

And you're taking that on and you're getting customers because of it.

Chelsey Donn:

So if that's the case, you have to handle it the same way.

Chelsey Donn:

And if that's not the case and I'm gonna get a lot of people that are not prepared to handle.

Chelsey Donn:

This kind of customer service.

Chelsey Donn:

Well, then I wanna know, right?

Chelsey Donn:

So that I can be like, you know what, maybe I'll take that appointment next Thursday

Chelsey Donn:

And for me, personally, that would be, what I would be looking at from Yelp

Trey Gerrald:

I don't know why.

Trey Gerrald:

I just really, I, there was an

Chelsey Donn:

But there was a lot of, of shadiness.

Chelsey Donn:

I'm not, I'm not taking full blame away from staff.

Trey Gerrald:

No, no, no.

Trey Gerrald:

I appreciate the conversation.

Trey Gerrald:

My only real relation here is there was like an apple, uh, certified place

Trey Gerrald:

So that's my one experience, but it was never, that was always sort of like a little bit cheaper.

Trey Gerrald:

Last ditch effort.

Trey Gerrald:

Or if you can't get an appointment with apple, like it does feel like a subset.

Trey Gerrald:

Like what is the sacrifice then?

Trey Gerrald:

Cause I do think that ultimately when you're working for the corporation, you're

Trey Gerrald:

I'm also wondering if this it guy was like, I'm not gonna speak ill of apple.

Trey Gerrald:

And if you, which like I also understand, clearly Steph is intelligent about what

Trey Gerrald:

But it is also like, do you wanna get into this conversation with the

Trey Gerrald:

Like just leave it.

Trey Gerrald:

And then we get to the nine days and then the three, like that doesn't make any sense

Trey Gerrald:

But ultimately I do think at the end of the day they fixed the problem.

Chelsey Donn:

Yeah.

Chelsey Donn:

I mean, I think that the unfortunate thing here, although it was funny and I did enjoy

Chelsey Donn:

So I liked all that, but we do risk.

Chelsey Donn:

Losing the main message in the weeds, right.

Chelsey Donn:

Of all that Michigan.

Chelsey Donn:

And I think that the main point, which I will say, and it's not gonna go into this crowning, but I

Chelsey Donn:

Right.

Chelsey Donn:

That's really like the point that we should have dug our feet into, but because we

Chelsey Donn:

Right.

Chelsey Donn:

And so I think in terms of the useful category, while it is very funny, we lose

Chelsey Donn:

We have to now I, I wanna go and look at other reviews and say, did other people have

Chelsey Donn:

Or is this just stuff in a bad mood who wouldn't be pleased by anybody?

Chelsey Donn:

And like took somebody that was a little bit nerdy or a little bit, whatever, and took it to

Trey Gerrald:

Oh my gosh.

Trey Gerrald:

Yeah.

Trey Gerrald:

I mean, that

Chelsey Donn:

portion.

Trey Gerrald:

really

Chelsey Donn:

that analogy.

Chelsey Donn:

I thought that was an interesting analogy.

Chelsey Donn:

Like, I don't think it is the same to say, like, if someone stole my CDs, I wouldn't say

Chelsey Donn:

And she was like, well, no, you know, first of all, CDs, you know, I thought was

Chelsey Donn:

But like also no, like if the locks on your.

Trey Gerrald:

You

Chelsey Donn:

Car didn't work like two weeks after you drove it off the lot.

Chelsey Donn:

And that was why your, your CDs got stolen then.

Chelsey Donn:

Yeah, you would go.

Chelsey Donn:

And I think that, that, you know, that's more accurate,

Trey Gerrald:

Yeah, I think really, like, I think you're right.

Trey Gerrald:

Like I think I got lost in the interaction between the sales associate, but I think

Trey Gerrald:

Nearly $2,000 item stopped working really?

Trey Gerrald:

Is that like, there was no communication.

Trey Gerrald:

Then you had to follow up nine days later, then you had to wait three extra days to hear back.

Trey Gerrald:

I wonder if that includes the weekend,

Chelsey Donn:

and, and imagine how stressful that is when

Trey Gerrald:

like, exactly.

Trey Gerrald:

And this is after the 15 days.

Trey Gerrald:

So like the father, you know, days are just ticking where the

Chelsey Donn:

you have

Trey Gerrald:

On top of the fact that it isn't even for you, it's like you're

Chelsey Donn:

Exactly.

Chelsey Donn:

It's like, no, truly like no good deed goes unpunished.

Trey Gerrald:

is seeping with anxiety.

Trey Gerrald:

I get

Chelsey Donn:

Yeah.

Trey Gerrald:

I, I do think that I do think that Steph is being truthful.

Trey Gerrald:

Like I don't, I like don't

Chelsey Donn:

I think that they're like shady, but I think it's like, their personality is

Chelsey Donn:

Like, let's go get drinks and they are an elite reviewer.

Chelsey Donn:

So, you know, as a store owner, if there's one kind of person you Donn don't

Trey Gerrald:

I wonder if this it person I'm assuming is not the same person that

Trey Gerrald:

I'm assuming it's not, cuz I wonder if this is gonna be a typical interaction.

Trey Gerrald:

I was

Chelsey Donn:

Yeah.

Chelsey Donn:

I mean, like I said, I think you would, based on the fact that we did go a little

Chelsey Donn:

So I Donn don't think it, it like, you know, puts the final kibosh on

Chelsey Donn:

I also loved Apple's store with, with a lowercase S.

Trey Gerrald:

Yeah.

Chelsey Donn:

I thought that was funny.

Trey Gerrald:

which I think it was like similar to our conversation about like, do you go to

Chelsey Donn:

Do you go to the proper, proper, no.

Chelsey Donn:

And apple store, or do you go to is an apple store with a lowercase?

Chelsey Donn:

S

Trey Gerrald:

Spelling is good, right?

Chelsey Donn:

spelling and grammar is good.

Chelsey Donn:

Lots of fun, little parentheticals throughout you ready to crown.

Chelsey Donn:

All right, let's do it.

Chelsey Donn:

Let's crown staff.

Trey Gerrald:

So Chelsey and I each have our own set of zero to five crown cards in an

Trey Gerrald:

We will simultaneously reveal our ratings

VOICEOVER:

Queens are Tabulating.

Trey Gerrald:

Tabulating.

Chelsey Donn:

All right.

Chelsey Donn:

I'm holding up four crowns.

Chelsey Donn:

Trey is holding up four and a half crowns.

Chelsey Donn:

All right, Trey, why four and a half crowns for stuff.

Trey Gerrald:

I just thought it was so entertaining.

Trey Gerrald:

I thought it was so funny.

Trey Gerrald:

I don't know that I agree with Steph's attack nor approach to life

Trey Gerrald:

I, but it was really entertaining to me and it do, it would make me want to see

Trey Gerrald:

I took the half crown off because ultimately girl, they fixed your computer for you and didn't charge

Chelsey Donn:

Sure.

Chelsey Donn:

Good.

Chelsey Donn:

Yeah,

Trey Gerrald:

So why are you like swearing them off?

Trey Gerrald:

You're never gonna deal with them again.

Trey Gerrald:

Maybe your it person was having a bad day or maybe they thought you were a secret shopper.

Trey Gerrald:

And so they weren't going to talk

Chelsey Donn:

they thought she was a secret shopper, they should have behaved better though.

Trey Gerrald:

Yeah.

Trey Gerrald:

So I said four and a half because I think it's really useful.

Trey Gerrald:

I think it's really funny, but, uh, I don't think that I interact in

Trey Gerrald:

And I don't think that everyone's gonna encounter this and hopefully most people

Trey Gerrald:

So why did you say four?

Chelsey Donn:

I went with four for most of the same reasons.

Chelsey Donn:

I kind of like staff, even though she's a bit, you know, spicy, I'm a fan.

Chelsey Donn:

I did take off the one crown because I thought we were attributing a lot of

Chelsey Donn:

To this particular store.

Chelsey Donn:

And that's where I felt like we, we sort of lost the fight a little bit.

Chelsey Donn:

That being said, I would read this review, wanna do a little more

Chelsey Donn:

So there was impact there.

Chelsey Donn:

It was entertaining and really got high marks on all the other categories.

Chelsey Donn:

So for that reason, I went with four crowns for Seth.

Trey Gerrald:

Love that I'm so surprised with the free cussing that this is an elite

Chelsey Donn:

I guess that Yelp does not discriminate against, you know, language

Chelsey Donn:

Right.

Chelsey Donn:

Thank

Trey Gerrald:

Well, good job.

Trey Gerrald:

Fun review.

Chelsey Donn:

you.

Chelsey Donn:

Thank you.

Chelsey Donn:

Thank you.

Chelsey Donn:

All right, Trey.

Chelsey Donn:

Well, I think we've done it.

Chelsey Donn:

As hard as it is to believe.

Chelsey Donn:

And we have reached the most Regal portion of our show.

Chelsey Donn:

Trey, who are you inducting tonight for

VOICEOVER:

My Royal line.

Trey Gerrald:

All right.

Trey Gerrald:

Very interesting.

Trey Gerrald:

Well, I actually have a listener's induction, so I got a DM

Chelsey Donn:

love that love that.

Trey Gerrald:

from a listener on Instagram, whose handle is.

Trey Gerrald:

He who is into and he who is into hi,

Chelsey Donn:

Hi.

Trey Gerrald:

they would like to induct the film.

Trey Gerrald:

Shaza

Chelsey Donn:

my God.

Chelsey Donn:

Okay.

Chelsey Donn:

Continue.

Trey Gerrald:

so wait, what did you just, oh my God.

Trey Gerrald:

About?

Chelsey Donn:

Cause there's this whole thing about like Shaza versus

Chelsey Donn:

Yeah.

Trey Gerrald:

Okay.

Trey Gerrald:

So I naturally was like, oh my gosh, Shaq.

Trey Gerrald:

Oh my gosh.

Trey Gerrald:

Yes.

Trey Gerrald:

I can't way to induct this.

Trey Gerrald:

Like I love that.

Trey Gerrald:

So then thankfully right before recording, I did a little Google and the results were

Trey Gerrald:

He doesn't look anything like Shaq.

Trey Gerrald:

So then I was like, wait, Didn't I see something about the Bernstein bears and Kaza

Trey Gerrald:

Where we, we MIS

Chelsey Donn:

Oh, yay.

Chelsey Donn:

Yeah.

Chelsey Donn:

Oh, the something effect the, the, like the, yes.

Chelsey Donn:

Yes.

Trey Gerrald:

then I was like, oh, okay.

Trey Gerrald:

So then I found Kaza, why do we all think it was Shaza?

Chelsey Donn:

Okay.

Chelsey Donn:

So there's a whole thing with Shaza.

Chelsey Donn:

I have to find, just give me one, one second, cuz I wanna get this right.

Chelsey Donn:

Cuz I like actually did a lot of research about this, so I'll be able to talk

Chelsey Donn:

Okay.

Chelsey Donn:

So there is this thing.

Chelsey Donn:

Yes.

Chelsey Donn:

It, it goes into this whole effect where.

Chelsey Donn:

A bunch of kids, like our age in the nineties, remember two movies Shaza which starred

Chelsey Donn:

Check.

Chelsey Donn:

And apparently there's like a whole government conspiracy thing where for whatever reason, this

Chelsey Donn:

And it's actually like really hard to find it.

Chelsey Donn:

On the internet.

Chelsey Donn:

Like, even if you Google Shaza, like you said, you found that other movie, you didn't find

Chelsey Donn:

They even did.

Chelsey Donn:

A parody of it, where they kind of recreated it.

Chelsey Donn:

And so now people are saying, you're remembering this parody.

Chelsey Donn:

You're not remembering the real thing.

Chelsey Donn:

And there's a lot of people who feel like we're all being whistle

Chelsey Donn:

In fact, in an interview, ironically, on a podcast, which, you know,

Chelsey Donn:

This was a few years ago.

Chelsey Donn:

Sinbad did say.

Chelsey Donn:

There was in fact, a movie called Chiam that he started, that he was told by the government or

Chelsey Donn:

I Donn Donn.

Chelsey Donn:

It's like a whole thing.

Chelsey Donn:

Trey, the idea, I guess, beyond like why would the government wipe our memories of this movie?

Chelsey Donn:

Shaza is it's become more of this generalized conversation of.

Chelsey Donn:

If this then what?

Chelsey Donn:

Right.

Chelsey Donn:

So like if the government is capable of erasing our memories of particular events, and this movie

Chelsey Donn:

What else are they hiding?

Chelsey Donn:

And people are passionate.

Chelsey Donn:

Like if you wanna have fun, get on Reddit and look up Shazam or Google Shaza, but Google Shaza

Trey Gerrald:

Okay, this is like

Chelsey Donn:

did this person that wrote in, who was giving this nomination?

Chelsey Donn:

Did they give any other detail?

Chelsey Donn:

They were just like, I wanna nominate Shaza.

Trey Gerrald:

they said, S H a Z a M exclamation mark, which is the title

Trey Gerrald:

So he who is into, on Instagram.

Trey Gerrald:

Did you mean Sinbad?

Trey Gerrald:

Did you mean Zachary Levi?

Trey Gerrald:

Did you mean Shaq to help?

Trey Gerrald:

Because we're trying

Chelsey Donn:

Right.

Chelsey Donn:

Did you mean Kaza,

Trey Gerrald:

Did you mean this whole conspiracy theory, which is much darker

Chelsey Donn:

right?

Trey Gerrald:

I hope that it's a conspiracy theory and it's not systematic racism and people are

Chelsey Donn:

Some people said that like, some people that's the mandala effect or whatever

Chelsey Donn:

It is very weird.

Chelsey Donn:

Like I do feel like I vaguely remember Simbad playing a genie, but that's the whole joke is

Trey Gerrald:

Well, I mean, the minute you said Sinbad, I was like, so what is that about?

Trey Gerrald:

But I don't remember Kaza.

Trey Gerrald:

I don't remember the title Kaza.

Trey Gerrald:

Why, why would I naturally think that that word Kaza is Shaza they're two different words.

Trey Gerrald:

I don't know.

Chelsey Donn:

I don't know.

Chelsey Donn:

We all do it.

Trey Gerrald:

Well, for that reason, I am inducting Shazaam

Chelsey Donn:

I.

Trey Gerrald:

on behalf of our listener at he who is into so mazeltov.

Chelsey Donn:

I hope at who he is into we'll call up when E five zero review zero

Trey Gerrald:

Yes.

Trey Gerrald:

And please the floodgates are opened.

Trey Gerrald:

If you know anything

Chelsey Donn:

If you have any information.

Trey Gerrald:

if this is interesting to you, our listeners, if you have any

Trey Gerrald:

We can do as we have in previous episodes, disguise your voice with the technology available

Trey Gerrald:

If you don't want to be found out at your place of employment, please, please call in.

Trey Gerrald:

Otherwise, yay.

Trey Gerrald:

Shazam.

Trey Gerrald:

Go and enjoy that.

Trey Gerrald:

2019 Marvel, DC, whatever movie.

Chelsey Donn:

Donn Donn.

Chelsey Donn:

Yeah.

Chelsey Donn:

Okay.

Chelsey Donn:

Yeah, sure.

Trey Gerrald:

There you go.

Trey Gerrald:

Royal Highness.

Chelsey Donn:

Yeah,

Trey Gerrald:

Wow.

Trey Gerrald:

That took a really interesting turn.

Trey Gerrald:

And

Chelsey Donn:

one of the weirder nominations.

Chelsey Donn:

I know only cuz I really like went deep into a rabbit hole with this.

Trey Gerrald:

you knew so much.

Trey Gerrald:

Well, all right.

Trey Gerrald:

We'll, we'll talk more on the after show about that.

Trey Gerrald:

And other news we've done it.

Trey Gerrald:

We've reached the end of today's proper episode.

Trey Gerrald:

That's another round on the R U and RQ Sinbad, proper P show.

Chelsey Donn:

Did the episode really exist though?

Chelsey Donn:

Or was it a figment of our imagination?

Trey Gerrald:

I think it did.

Trey Gerrald:

But then Melrose Mac lost our data.

Trey Gerrald:

It's a ghost from crazy's

Chelsey Donn:

you're right.

Chelsey Donn:

And it's a never even existed.

Chelsey Donn:

It's a ghost.

Chelsey Donn:

Exactly.

Chelsey Donn:

Thank you for joining us today.

Chelsey Donn:

If you like what you heard, share the show with a friend, please.

Trey Gerrald:

And if you didn't like what you heard, please share the show

Chelsey Donn:

If you'd like to support the production of our show, visit Review

Chelsey Donn:

Thank you for those tips coming in.

Chelsey Donn:

I can't tell you how much it means and how much it brightens both Trey and

Chelsey Donn:

So thank you.

Chelsey Donn:

Thank you.

Chelsey Donn:

Thank you.

Chelsey Donn:

And if you'd like to give us a tip, go over Review That Review dot com slash donate.

Trey Gerrald:

For free, you could join our mailing list at Review That Review dot com

Chelsey Donn:

Hit up our voice mailbox.

Chelsey Donn:

1 8 50 review zero.

Chelsey Donn:

You can follow us on all the socials at the review Queens.

Chelsey Donn:

I'm at ChelseyBD.

Trey Gerrald:

Trey Shaza.

Trey Gerrald:

Nope.

Trey Gerrald:

Trey Gerrald.

Trey Gerrald:

On today's after show pod, Chelsey, and I are going to be rating and reviewing a

Chelsey Donn:

Oh, okay.

Chelsey Donn:

I like that.

Chelsey Donn:

Uh,

Trey Gerrald:

and, uh, just so you know, the subject is not sturdy.

Trey Gerrald:

So to find out what made Chelsey say.

Chelsey Donn:

my baloney has a first name.

Chelsey Donn:

It's O S C a R.

Chelsey Donn:

And find out what made Trey Trey say.

Trey Gerrald:

I hope the government doesn't erase this podcast.

Trey Gerrald:

I spend so many hours every week editing this podcast.

Trey Gerrald:

Please don't erase it from people's memories.

Chelsey Donn:

Then join our Patreon page at Patreon dot com slash Review That Review to hear

Chelsey Donn:

You're a Queen.

Chelsey Donn:

Yes,

VOICEOVER:

That Review as an independent podcast, certain names have been.

VOICEOVER:

Or changed to protect the guilty executive priests by Trey Gerrald and Chelsey Donn with

VOICEOVER:

Our cover art was designed by Lovo and our theme song was written by Joe

Trey Gerrald:

But the thing about the Bernstein bears is that

Chelsey Donn:

It's Bernstein Bernstein.

Chelsey Donn:

Right?

Chelsey Donn:

We all thought it was Bernstein.

Chelsey Donn:

What like the Jewish last name Bernstein, and then it became Bernstein, but then

Chelsey Donn:

No, it makes sense.

Chelsey Donn:

But I think some places, it still said Bernstein.

Chelsey Donn:

I Donn don't know.

Chelsey Donn:

I Donn don't trust anything anymore.

Chelsey Donn:

You guys.

Chelsey Donn:

Did you ever try that game on Instagram or whatever, where you have to like ch you

Trey Gerrald:

No, but we're gonna do that on the after show.

About the Podcast

Show artwork for Review That Review with Chelsey & Trey
Review That Review with Chelsey & Trey
A comedy podcast dedicated to rating & reviewing online reviews!

About your hosts

Profile picture for Trey Gerrald

Trey Gerrald

Actor | Writer | Human-Person
Review Queen 👑
Profile picture for Chelsey Donn

Chelsey Donn

Actress | Comedian | Writer
Review Queen 👑