We’ve all made mistakes. Ideally, we’d like these mistakes to be learning opportunities to never do them again. In practice however, training to one’s mistakes and deficiencies have become a blanket solution to any problem with no in-depth research or analysis into what actually caused it.
Show Notes
Typically when mistakes happen, it's either due to lack of knowledge or lack of care. The go-to solution to fix these instances is "refresher" training to a) reiterate/bridge the gap in the lack of knowledge or b) to re-emphasize the gravity of a task or outcome. Refresher training can take many forms from a verbal one-to-one counseling, read-and-sign computer based classes, to formal classroom training (which sometimes involves negative paperwork). Refresher training's effectiveness hinges on its delivery and acceptance however. With that said, most individuals with positions of authority consider this as a check in the box and uses this as a leverage tool to blame the individual for any future mistakes regardless if the training was adequate or if the individual fully understood the task he/she was being trained to. This turns into an endless loop of blaming, training, and patching the symptom without properly diagnosing the cause.
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A behind-the-scenes look into the gritty, non-glamorous hate-fueled life of the aircraft maintainer.