This episode of VHHA's Patients Come First podcast features an interview with Laura McClelland, PhD, an Associate Professor in the VCU Department of Health Administration. During the conversation, McClelland discusses her latest research paper about the importance of compassionate care culture in health care settings. Send questions, comments, or feedback to pcfpodcast@vhha.com or contact us on Twitter or Instagram using the #PatientsComeFirst hashtag.