Episode 122

How to Create Powerful Customer Experiences | Greg Kihlstom

What's the most important to your customers and clients?

My guest Greg Kihlstrom is an expert on applying agile principles to things like customer experience and we have a great chat about why we should all consider customer experience and also a good chat about which professional assets make the biggest difference to your industry status and clout?

In this episode:

  • Bootstrapping a business
  • How introverts can build success
  • Why customer experience matters
  • Becoming a known brand
  • Why start a podcast?
  • Leveraging your online content

and more.

Greg's book recommendations are The Hard Thing About Hard Things by Ben Horowitz, Drive by Daniel Pink and The Goal by Eliyahu Goldratt.

Greg's latest book is called Meaningful Measurement of the Customer Experience and is available to buy now. Greg's podcast is called The Agile World and if you'd like to connect with him, he's on LinkedIn and happy to hear from you: https://www.linkedin.com/in/gregkihlstrom/

Remember to check out our sponsors BrandFace by visiting LearnAboutBrandFace.com

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The podcast that helps business coaches build influence and income with podcasts

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About your host

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John Ball

From international flight attendant to international coach and trainer. Then on to podcaster and persuasion expert, it's been quite the journey for John. Now the author of the book Podfluence: how to build professional authority with podcasts, and host of the Podfluence podcast (formerly Speaking Influence) with over 150 episodes and over 10,000 downloads John is now focused on helping business coaches and speakers to build a following and grow your lead flow and charisma. You can now also listen to John on The Coaching Clinic podcast with his good friend and colleague Angie Besignano and the Try To Stand Up podcast where John is on a journey to become funnier on the stage and in his communication.