Fireside chats without the fires On the New York City Podcast Network
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62 episodes!!!

CX Games With Justin Robbins

Published 06/08/2021
Download directly at https://mcdn.podbean.com/mf/web/54r7ek/justinrecording.mp3

Season 2 : Episode 14 - Leading The Customer Experience With Brad Cleveland (PART 2)

Published 06/07/2021
Download directly at https://mcdn.podbean.com/mf/web/xyv5rh/bradp2.mp3

Season 2 Episode 15 - "Experience The Experience!" With Bob Azman

Published 06/01/2021
Download directly at https://mcdn.podbean.com/mf/web/s5qzbw/bobazman_fullmp3.mp3

CX Games With Sharon Boyd And James Dodkins

Published 06/01/2021
Download directly at https://mcdn.podbean.com/mf/web/32nppf/sharonanddylan_mp3.mp3

CX Games With Jessica Noble

Published 05/28/2021
Download directly at https://mcdn.podbean.com/mf/web/63b7vi/jessicanoble_mp3.mp3

LinkedIn Live Event To Support AMA Ignite Conference With Megan Burns

Published 05/26/2021
Download directly at https://mcdn.podbean.com/mf/web/65eag3/megan_mp3.mp3

Season 2 : Episode 14 - Leading The Customer Experience With Brad Cleveland

Published 05/25/2021
Download directly at https://mcdn.podbean.com/mf/web/g8k2u9/cleveland_p1.mp3

Season 2 : Episode 13 -4 Tools For Successful Employee Engagement With Francesca Tempestini

Published 05/24/2021
Download directly at https://mcdn.podbean.com/mf/web/cbwcvr/francesca_mp3.mp3

CX World Games With Christopher Brooks

Published 05/23/2021
Download directly at https://mcdn.podbean.com/mf/web/e3p6zh/christopherbrooks_mp3.mp3

Season 2 : Episode 12 - Platforms, Communities And Customer Experience With Anna Noakes Schulze

Published 05/14/2021
Download directly at https://mcdn.podbean.com/mf/web/yy359h/anna_finalpodcast.mp3

LinkedIn Live Event To Support AMA Ignite Conference With Jim Tincher

Published 05/13/2021
Download directly at https://mcdn.podbean.com/mf/web/9mqq4x/jimtincher_final.mp3

Season 2 : Episode 11 - Psychological Safety In CX With Sheri Kendall

Published 05/07/2021
Download directly at https://mcdn.podbean.com/mf/web/j7k5yi/FINAL_Sheri.mp3

LinkedIn Live Event To Support AMA Ignite Conference With Rishad Tobaccowala

Published 05/06/2021
Download directly at https://mcdn.podbean.com/mf/web/x779bi/Rishad_Podcast.mp3

Season 2 : Episode 10 - "Customer Experience Guarantees - Jeff Toister, Author Of The Guaranteed Customer Experience"

Published 04/09/2021
Download directly at https://mcdn.podbean.com/mf/web/h53qck/jefftoister_finalpodcast.mp3

Season 2 : Episode 9 - "Unlocking Creativity Through CX Play" With Sirte Pihlaja

Published 03/25/2021
Download directly at https://mcdn.podbean.com/mf/web/hm22qn/final_podcast_1.mp3

Season 2 : Episode 8 - "It's Like This...Stop NPS, Stop KPIs" With Nicholas Zeisler

Published 03/19/2021
Download directly at https://mcdn.podbean.com/mf/web/edg565/nicholas.mp3

Season 2 : Episode 7 - "Customer Rage" With John Goodman

Published 03/12/2021
Download directly at https://mcdn.podbean.com/mf/web/z8jdik/jg_podcast.mp3

Season 2 : Episode 6 - "Mapping Experiences For CX" With Jim Kilbach

Published 03/05/2021
Download directly at https://mcdn.podbean.com/mf/web/sr74ip/jim_kalbachaxvy2.mp3

Season 2 : Episode 5 - "“CX Disruption; The Disruption Mindset” With Charlene Li

Published 02/26/2021
Download directly at https://mcdn.podbean.com/mf/web/xbw5n9/charleneli.mp3

Season 2 : Episode 4 - "Jenny Has Another Question" With Jenny Dempsey

Published 02/15/2021
Download directly at https://mcdn.podbean.com/mf/web/qcn9np/jenny_mp3.mp3

Season 2 : Episode 3 - “Learning To Tell CX Stories With Grace”

Published 01/29/2021
Download directly at https://mcdn.podbean.com/mf/web/6nhbsf/katebrouse.mp3

Season 2 : Episode 2 - "CX Emotional Intelligence (EI)" With Sandra Thompson

Published 01/22/2021
Download directly at https://mcdn.podbean.com/mf/web/ijpccs/Sandra_Thompson7zxkt.mp3

Season 2 : Episode 1 - "Customer Experience Intelligence"

Published 01/15/2021
Download directly at https://mcdn.podbean.com/mf/web/75gf2r/Jeof_Bean7q4ag.mp3

Season 1 : Episode 38 - "CX Cajon Tab" With Jason Robbins

Published 01/12/2021
Download directly at https://mcdn.podbean.com/mf/web/if4mvf/new_justin8vomv.mp3

Season 1 : Episode 37 - "Building Your Multi-Faceted, Multi-Skilled CX Team" With Annette Franz

Published 12/28/2020
Download directly at https://mcdn.podbean.com/mf/web/yn6hah/Anette.mp3

CXPerts Live In Action! - Live Troubleshooting Of An Actual Customer Experience Case Study With Becky Roemen, Andrew Gilliam & Mike Aoki

Published 12/04/2020
Download directly at https://mcdn.podbean.com/mf/web/avn8e2/cxperts_in_action9ytw7.mp3

Season 1 : Episode 36 - "CX - Where, Why & How" With Vicky Cherne

Published 11/27/2020
Download directly at https://mcdn.podbean.com/mf/web/w79mka/vickycherne_new.mp3

Season 1 : Episode 35 - "CX Altruism - To Be Or Not To Be, That Is The Question" With Jessica Noble

Published 11/20/2020
Download directly at https://mcdn.podbean.com/mf/web/32f35z/jessicanoble_podcast.mp3

Season 1 : Episode 34 - "Are Out-dated Policies & Systems The Cause Of Bad Customer Experience?" With Bryan Horn

Published 11/13/2020
Download directly at https://mcdn.podbean.com/mf/web/ca3azk/bryanhorn_mp3.mp3

Season 1 : Episode 33 - "Customer Effort - How Do We Keep It Simple?" With Christopher Drury

Published 11/06/2020
Download directly at https://mcdn.podbean.com/mf/web/ag4ikf/ChristopherDrury_Podcast.mp3

Season 1 : Episode 32 - "CV Vs CX, And Lessons Learned From The IT Service Desks" With Roy Atkinson

Published 10/30/2020
Download directly at https://mcdn.podbean.com/mf/web/hwhp36/roy_fireside.mp3

Season 1 : Episode 31 - "Helping People Help People" With THE Jeannie Walters

Published 10/23/2020
Download directly at https://mcdn.podbean.com/mf/web/fjinaf/jeanniewalters_new.mp3

Season 1 : Episode 30 - "Why The CX World Game Exists" With Christopher Brooks

Published 10/16/2020
Download directly at https://mcdn.podbean.com/mf/web/4p826b/christopherbrooks_podcast.mp3

Season 1 : Episode 29 - "Experience Matters" With Dan Gingiss

Published 10/14/2020
Download directly at https://mcdn.podbean.com/mf/web/mq7esv/dan_mp3.mp3

Season 1 :Episode 28 - "Opportunities That Can Be Taken Different From The Norm In The CX World"

Published 10/09/2020
Download directly at https://mcdn.podbean.com/mf/web/rss3iw/matt_watkinson_finalbjosg.mp3

Season 1 : Episode 27 -"Ignore Your Customers (and They Will Go Away)" With Micah Solomon

Published 09/25/2020
Download directly at https://mcdn.podbean.com/mf/web/79ae3k/NEW_Micah.mp3

Season 1 : Episode 26 - "How The Tables Have Turned" With Andrew Gilliam

Published 09/18/2020
Download directly at https://mcdn.podbean.com/mf/web/xurazn/andrew_mp3.mp3

Season 1 : Episode 25 - Employee Engagement 2.0 With The Amazing Mike Aoki!

Published 09/11/2020
Download directly at https://mcdn.podbean.com/mf/web/g4v2zr/mikeaoki_finalmp3.mp3

Season 1 : Episode 24 - Employee Experience With Becky Roemen

Published 09/04/2020
Download directly at https://mcdn.podbean.com/mf/web/yzbprd/beckyroemen_podcastfinal.mp3

Season 1 : Episode 23 - "What Do Customers Want In The Financial Services Industry?" With Hugh Hessing

Published 08/28/2020
Download directly at https://mcdn.podbean.com/mf/web/vvedbd/HughHessing_mp3.mp3

Season 1 : Episode 22 - We Have Had Who On?!

Published 08/21/2020
Download directly at https://mcdn.podbean.com/mf/web/2e4msu/neal_and_paul_mp3bi3iw.mp3

Season 1 : Episode 21 - Next Generation CX Metrics

Published 08/14/2020
Download directly at https://mcdn.podbean.com/mf/web/cjtj4x/NATE_BROWN_PODCAST_AUDIO_FINALah21s.mp3

Season 1 : Episode 20 - On-boarding (customers And Employees) - First Impressions Matter

Published 08/07/2020
Download directly at https://mcdn.podbean.com/mf/web/9sxca6/StacySherman_Podcast.mp3

Season 1 : Episode 19 - Come Fly With Me, With Jeremy Hyde!

Published 07/31/2020
Download directly at https://mcdn.podbean.com/mf/web/b28stu/come-fly-with-me.mp3

Season 1 : Episode 18 - The Customer Service Vision With Jeff Toister

Published 07/24/2020
Download directly at https://mcdn.podbean.com/mf/web/kea68j/the-customer-service-vision-with-jeff-toister.mp3

Season 1 : Episode 17 - What Do You Do When The Consumer Solution Is Right In Front Of Your Face?

Published 07/17/2020
Download directly at https://mcdn.podbean.com/mf/web/howkcq/RAW_Podcast_Recording_with_Lisa_bpue3.mp3

Season 1 : Episode 16 - A Call Is A Call Is A Call? Or No?

Published 07/10/2020
Download directly at https://mcdn.podbean.com/mf/web/9e7z2v/Neal_Paul_Fireposdcast2_bmkjw.mp3

Season 1 : Episode 15 - Lions, Tigers And Bears - O My!! More On Agent Engagement And Work From Home V2.0

Published 07/03/2020
Download directly at https://mcdn.podbean.com/mf/web/rh1ky5/Niel_Paul_Firepodcast_a16db.mp3

Season 1 : Episode 14 - Work From Home V2.0

Published 06/26/2020
Download directly at https://mcdn.podbean.com/mf/web/pkvv2p/Nick_Firepodcast_6qoxd.mp3

Season 1 : Episode 13 - QA And QM With Jeremy Watkin

Published 06/19/2020
Download directly at https://mcdn.podbean.com/mf/web/ef82nt/Jeremy_Firepodcast.mp3

Season 1 : Episode 12 - CX Glue - What Is The Glue That Holds Customer Experience In The BPO World With Leslie O'Flahavan

Published 06/12/2020
Download directly at https://mcdn.podbean.com/mf/web/pkqwxs/Leslie_Firepodcast.mp3

Season 1 : Episode 11 - Customer Advocacy 101 With Jon Cox

Published 06/05/2020
Download directly at https://mcdn.podbean.com/mf/web/ed9bgx/Fireside_Chats_-_Jon_b4ce4.mp3

Season 1 : Episode 10 - Fly On The Wall....(And No COVID Talk)

Published 05/29/2020
Download directly at https://mcdn.podbean.com/mf/web/ordcua/Fireside_Chats_-_05-23-2020_8fic7.mp3

Season 1 : Episode 9 - Neal Shares His Thoughts On QA And Training In The Contact Centre

Published 05/22/2020
Download directly at https://mcdn.podbean.com/mf/web/jopxjp/FiresideChats-05-15-2020ao85g.mp3

Season 1 : Episode 8 - Cost Savings And This Weeks CX Heroes!

Published 05/15/2020
Download directly at https://mcdn.podbean.com/mf/web/ebxfcq/FiresideChatsEpisode8mp3av7yi.mp3

Season 1 : Episode 7 - What Should The Contact Centre Of Today Look Like?

Published 05/08/2020
Download directly at https://mcdn.podbean.com/mf/web/zigjca/Fireside_Chats_-_007.mp3

Season 1 : Episode 6 - Top Three Things Learned During COVID. Best And Worst Customer Experience Through COVID

Published 05/01/2020
Download directly at https://mcdn.podbean.com/mf/web/7tuiaj/Fireside_Chats_-_006.mp3

Season 1 : Episode 5 With Eppie Titong

Published 04/24/2020
Download directly at https://mcdn.podbean.com/mf/web/a44vsx/Episode_5_with_Eppie_Titong.mp3

Season 1 : Episode 4 Of Fireside Chats - CX Heroes!

Published 04/17/2020
Download directly at https://mcdn.podbean.com/mf/web/w6ab69/Fireside_Chats_-_004-2.mp3

Season 1 : Episode 3 Sees Joe Doherty Be Our First Ever Guest!

Published 04/08/2020
Download directly at https://mcdn.podbean.com/mf/web/96gakq/Fireside_Chats_-_003.mp3

Season 1 : Episode 2 Of Our Weekly Chats Regarding All Things BPO/Contact Centre

Published 04/03/2020
Download directly at https://mcdn.podbean.com/mf/web/tjzrks/Episode_2.mp3

Season 1 : Episode 1 - Our First Fireside Chat

Published 03/27/2020
Download directly at https://mcdn.podbean.com/mf/web/9jsdvn/Epsiode_1_.mp3