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91 episodes!!!

Season 3 : Episode 1 - ”Punk XL” With Adrian Swinscoe

Published 01/11/2022
Download directly at https://mcdn.podbean.com/mf/web/r3mj84/Fireside_Chats_-_12-20-2021b0mda.mp3

Spotlight On The Business Of CX With Amanda Malach

Published 12/22/2021
Download directly at https://mcdn.podbean.com/mf/web/dqn3dt/Escape_to_a_New_Life_-_001_2_btywi.mp3

Spotlight On The Business Of CX With David Koning And Robert Bamberger From Baird

Published 12/13/2021
Download directly at https://mcdn.podbean.com/mf/web/ht9xzj/Escape_to_a_New_Life_-_002_1_ax5th.mp3

Spotlight On The Business Of CX - Featuring Jessica Noble

Published 11/25/2021
Download directly at https://mcdn.podbean.com/mf/web/mdx7ub/jessicanoblemp3.mp3

Season 2 : Episode 35 - ”Customer Experience Of The Rich And Famous” With Dr. Phil Klaus

Published 10/26/2021
Download directly at https://mcdn.podbean.com/mf/web/gm47nn/drklaus_mp3.mp3

Season 2 : Episode 34 - ”It Depends Trap” With Jessica Noble

Published 10/18/2021
Download directly at https://mcdn.podbean.com/mf/web/n3cipr/jessicamp3.mp3

Season 2 : Episode 33 - ”Seeing Through The CX Smoke” With David Wales

Published 10/11/2021
Download directly at https://mcdn.podbean.com/mf/web/xsq5cz/davidwales_mp3.mp3

Spotlight On The Business Of CX Episode 2 : Featuring David Koning And Robert Bamberger

Published 10/08/2021
Download directly at https://mcdn.podbean.com/mf/web/nnk6m5/business_of_cx7bwsr.mp3

Season 2 : Episode 32 - ”Customer Experience 3: The Author Of Authors” With Naeem Arif

Published 10/04/2021
Download directly at https://mcdn.podbean.com/mf/web/ms42eb/mp3_naeem.mp3

Season 2 : Episode 31 - ”CX Poetry” With Adrian Swinscoe

Published 09/27/2021
Download directly at https://mcdn.podbean.com/mf/web/faykdk/adrian_mp38e2cb.mp3

”Emerging Horizons” With Lt. Col. Waldo Waldman

Published 09/24/2021
Download directly at https://mcdn.podbean.com/mf/web/6i3j4f/waldo_mp39whc0.mp3

Season 2 : Episode 30 - ”We‘re Doing CX Wrong, And How To Get It Right” With Nicholas Zeisler

Published 09/20/2021
Download directly at https://mcdn.podbean.com/mf/web/r58h8y/nicholas_mp3.mp3

Spotlight On The Business Of CX Episode 1 : Featuring David Koning And Robert Bamberger

Published 09/14/2021
Download directly at https://mcdn.podbean.com/mf/web/wj5sz3/spotlightep1mp3.mp3

Season 2 : Episode 29 - ”CX Turds On The Table” With Rishad Tobaccowala

Published 09/13/2021
Download directly at https://mcdn.podbean.com/mf/web/ky6w9b/rishad_mp373g46.mp3

Season 2 : Episode 28 - ”CX Fandom” With James Dodkins

Published 09/06/2021
Download directly at https://mcdn.podbean.com/mf/web/2amzbj/james_dodkins_mp37fph5.mp3

Season 2 : Episode 27 - "Why Diversify Your CX Strategy" With Mandisa Makubalo

Published 08/30/2021
Download directly at https://mcdn.podbean.com/mf/web/p4teh4/mandisa_mp3.mp3

Season 2 : Episode 26 - "CX Stakeholder Buy-in" With Katie Stabler

Published 08/23/2021
Download directly at https://mcdn.podbean.com/mf/web/c4x5aw/katiemp3.mp3

Season 2 : Episode 25 - "The Past, Present, Future Of CX Part 2" With Megan Burns

Published 07/26/2021
Download directly at https://mcdn.podbean.com/mf/web/wvx7tz/megan.mp3

Season 2 : Episode 24 - "Why Do Bonuses For NPS Scores Seem Wise?" With Jim Tincher

Published 07/19/2021
Download directly at https://mcdn.podbean.com/mf/web/65mxjv/jim_mp3.mp3

Season 2 : Episode 21 - CX Quality Management With Marc Karschies

Published 07/12/2021
Download directly at https://mcdn.podbean.com/mf/web/9rxv5c/marc_podcast.mp3

CX World Games With Professor Dr. Phil Klaus

Published 07/12/2021
Download directly at https://mcdn.podbean.com/mf/web/h79ism/CXWG_with_Prof_Dr_Klaus75ke5.mp3

CX Games With Adrian Swinscoe

Published 07/06/2021
Download directly at https://mcdn.podbean.com/mf/web/9ift9z/adrian_mp3.mp3

Season 2 : Episode 20 - Agile CX Implementation With Olga Potaptseva

Published 07/05/2021
Download directly at https://mcdn.podbean.com/mf/web/bfiwzx/olgamp3.mp3

Season 2 : Episode 22 - "So Long For Now" With Steve Sedlak

Published 07/01/2021
Download directly at https://mcdn.podbean.com/mf/web/6qx6qn/steve_recording.mp3

Season 2 Episode 19 - "Are You LISTENING To The Whole Picture?" With Nick Lygo-Baker

Published 06/29/2021
Download directly at https://mcdn.podbean.com/mf/web/h7m9gk/nick_baker_mp369sp7.mp3

CX Games With Mandisa Makubalo

Published 06/22/2021
Download directly at https://mcdn.podbean.com/mf/web/p4teh4/mandisa_mp3.mp3

Season 2 : Episode 18 - "Experiences Don't Matter, Memories Do" With Gustavo Imhof

Published 06/22/2021
Download directly at https://mcdn.podbean.com/mf/web/3nmwen/gustavo_mp3.mp3

CX Games With Annika Björck

Published 06/16/2021
Download directly at https://mcdn.podbean.com/mf/web/8ivjpx/annika_mp3.mp3

Season 2 : Episode 16.9 - CX Goalkeeper - Enablers, Irritants, And Value With Gregorio Uglioni

Published 06/14/2021
Download directly at https://mcdn.podbean.com/mf/web/e6dgu3/gregorio_mp3.mp3

CX Games With Justin Robbins

Published 06/08/2021
Download directly at https://mcdn.podbean.com/mf/web/54r7ek/justinrecording.mp3

Season 2 : Episode 14 - Leading The Customer Experience With Brad Cleveland (PART 2)

Published 06/07/2021
Download directly at https://mcdn.podbean.com/mf/web/xyv5rh/bradp2.mp3

Season 2 Episode 15 - "Experience The Experience!" With Bob Azman

Published 06/01/2021
Download directly at https://mcdn.podbean.com/mf/web/s5qzbw/bobazman_fullmp3.mp3

CX Games With Sharon Boyd And James Dodkins

Published 06/01/2021
Download directly at https://mcdn.podbean.com/mf/web/32nppf/sharonanddylan_mp3.mp3

CX Games With Jessica Noble

Published 05/28/2021
Download directly at https://mcdn.podbean.com/mf/web/63b7vi/jessicanoble_mp3.mp3

LinkedIn Live Event To Support AMA Ignite Conference With Megan Burns

Published 05/26/2021
Download directly at https://mcdn.podbean.com/mf/web/65eag3/megan_mp3.mp3

Season 2 : Episode 14 - Leading The Customer Experience With Brad Cleveland

Published 05/25/2021
Download directly at https://mcdn.podbean.com/mf/web/g8k2u9/cleveland_p1.mp3

Season 2 : Episode 13 -4 Tools For Successful Employee Engagement With Francesca Tempestini

Published 05/24/2021
Download directly at https://mcdn.podbean.com/mf/web/cbwcvr/francesca_mp3.mp3

CX World Games With Christopher Brooks

Published 05/23/2021
Download directly at https://mcdn.podbean.com/mf/web/e3p6zh/christopherbrooks_mp3.mp3

Season 2 : Episode 12 - Platforms, Communities And Customer Experience With Anna Noakes Schulze

Published 05/14/2021
Download directly at https://mcdn.podbean.com/mf/web/yy359h/anna_finalpodcast.mp3

LinkedIn Live Event To Support AMA Ignite Conference With Jim Tincher

Published 05/13/2021
Download directly at https://mcdn.podbean.com/mf/web/9mqq4x/jimtincher_final.mp3

Season 2 : Episode 11 - Psychological Safety In CX With Sheri Kendall

Published 05/07/2021
Download directly at https://mcdn.podbean.com/mf/web/j7k5yi/FINAL_Sheri.mp3

LinkedIn Live Event To Support AMA Ignite Conference With Rishad Tobaccowala

Published 05/06/2021
Download directly at https://mcdn.podbean.com/mf/web/x779bi/Rishad_Podcast.mp3

Season 2 : Episode 10 - "Customer Experience Guarantees - Jeff Toister, Author Of The Guaranteed Customer Experience"

Published 04/09/2021
Download directly at https://mcdn.podbean.com/mf/web/h53qck/jefftoister_finalpodcast.mp3

Season 2 : Episode 9 - "Unlocking Creativity Through CX Play" With Sirte Pihlaja

Published 03/25/2021
Download directly at https://mcdn.podbean.com/mf/web/hm22qn/final_podcast_1.mp3

Season 2 : Episode 8 - "It's Like This...Stop NPS, Stop KPIs" With Nicholas Zeisler

Published 03/19/2021
Download directly at https://mcdn.podbean.com/mf/web/edg565/nicholas.mp3

Season 2 : Episode 7 - "Customer Rage" With John Goodman

Published 03/12/2021
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Season 2 : Episode 6 - "Mapping Experiences For CX" With Jim Kilbach

Published 03/05/2021
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Season 2 : Episode 5 - "“CX Disruption; The Disruption Mindset” With Charlene Li

Published 02/26/2021
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Season 2 : Episode 4 - "Jenny Has Another Question" With Jenny Dempsey

Published 02/15/2021
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Season 2 : Episode 3 - “Learning To Tell CX Stories With Grace”

Published 01/29/2021
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Season 2 : Episode 2 - "CX Emotional Intelligence (EI)" With Sandra Thompson

Published 01/22/2021
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Season 2 : Episode 1 - "Customer Experience Intelligence"

Published 01/15/2021
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Season 1 : Episode 38 - "CX Cajon Tab" With Jason Robbins

Published 01/12/2021
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Season 1 : Episode 37 - "Building Your Multi-Faceted, Multi-Skilled CX Team" With Annette Franz

Published 12/28/2020
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CXPerts Live In Action! - Live Troubleshooting Of An Actual Customer Experience Case Study With Becky Roemen, Andrew Gilliam & Mike Aoki

Published 12/04/2020
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Season 1 : Episode 36 - "CX - Where, Why & How" With Vicky Cherne

Published 11/27/2020
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Season 1 : Episode 35 - "CX Altruism - To Be Or Not To Be, That Is The Question" With Jessica Noble

Published 11/20/2020
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Season 1 : Episode 34 - "Are Out-dated Policies & Systems The Cause Of Bad Customer Experience?" With Bryan Horn

Published 11/13/2020
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Season 1 : Episode 33 - "Customer Effort - How Do We Keep It Simple?" With Christopher Drury

Published 11/06/2020
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Season 1 : Episode 32 - "CV Vs CX, And Lessons Learned From The IT Service Desks" With Roy Atkinson

Published 10/30/2020
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Season 1 : Episode 31 - "Helping People Help People" With THE Jeannie Walters

Published 10/23/2020
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Season 1 : Episode 30 - "Why The CX World Game Exists" With Christopher Brooks

Published 10/16/2020
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Season 1 : Episode 29 - "Experience Matters" With Dan Gingiss

Published 10/14/2020
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Season 1 :Episode 28 - "Opportunities That Can Be Taken Different From The Norm In The CX World"

Published 10/09/2020
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Season 1 : Episode 27 -"Ignore Your Customers (and They Will Go Away)" With Micah Solomon

Published 09/25/2020
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Season 1 : Episode 26 - "How The Tables Have Turned" With Andrew Gilliam

Published 09/18/2020
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Season 1 : Episode 25 - Employee Engagement 2.0 With The Amazing Mike Aoki!

Published 09/11/2020
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Season 1 : Episode 24 - Employee Experience With Becky Roemen

Published 09/04/2020
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Season 1 : Episode 23 - "What Do Customers Want In The Financial Services Industry?" With Hugh Hessing

Published 08/28/2020
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Season 1 : Episode 22 - We Have Had Who On?!

Published 08/21/2020
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Season 1 : Episode 21 - Next Generation CX Metrics

Published 08/14/2020
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Season 1 : Episode 20 - On-boarding (customers And Employees) - First Impressions Matter

Published 08/07/2020
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Season 1 : Episode 19 - Come Fly With Me, With Jeremy Hyde!

Published 07/31/2020
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Season 1 : Episode 18 - The Customer Service Vision With Jeff Toister

Published 07/24/2020
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Season 1 : Episode 17 - What Do You Do When The Consumer Solution Is Right In Front Of Your Face?

Published 07/17/2020
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Season 1 : Episode 16 - A Call Is A Call Is A Call? Or No?

Published 07/10/2020
Download directly at https://mcdn.podbean.com/mf/web/9e7z2v/Neal_Paul_Fireposdcast2_bmkjw.mp3

Season 1 : Episode 15 - Lions, Tigers And Bears - O My!! More On Agent Engagement And Work From Home V2.0

Published 07/03/2020
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Season 1 : Episode 14 - Work From Home V2.0

Published 06/26/2020
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Season 1 : Episode 13 - QA And QM With Jeremy Watkin

Published 06/19/2020
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Season 1 : Episode 12 - CX Glue - What Is The Glue That Holds Customer Experience In The BPO World With Leslie O'Flahavan

Published 06/12/2020
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Season 1 : Episode 11 - Customer Advocacy 101 With Jon Cox

Published 06/05/2020
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Season 1 : Episode 10 - Fly On The Wall....(And No COVID Talk)

Published 05/29/2020
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Season 1 : Episode 9 - Neal Shares His Thoughts On QA And Training In The Contact Centre

Published 05/22/2020
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Season 1 : Episode 8 - Cost Savings And This Weeks CX Heroes!

Published 05/15/2020
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Season 1 : Episode 7 - What Should The Contact Centre Of Today Look Like?

Published 05/08/2020
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Season 1 : Episode 6 - Top Three Things Learned During COVID. Best And Worst Customer Experience Through COVID

Published 05/01/2020
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Season 1 : Episode 5 With Eppie Titong

Published 04/24/2020
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Season 1 : Episode 4 Of Fireside Chats - CX Heroes!

Published 04/17/2020
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Season 1 : Episode 3 Sees Joe Doherty Be Our First Ever Guest!

Published 04/08/2020
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Season 1 : Episode 2 Of Our Weekly Chats Regarding All Things BPO/Contact Centre

Published 04/03/2020
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Season 1 : Episode 1 - Our First Fireside Chat

Published 03/27/2020
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