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511 episodes!!! Showing the 50 most recent episodes.

#511: Brand Engagement In A Socially Conscious Market, With Taylor Bennett, DoorDash

Published 04/17/2024
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#510: Missed Opportunities With AI And CX With Tony Grout, Showpad

Published 04/15/2024
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#509: Optimizing The Patient Experience With Michael Burke And Josh Byrd From Copient Health

Published 04/12/2024
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#508: The Self-optimizing Enterprise With Don Schuerman, CTO At Pega

Published 04/10/2024
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#507: Gen AI And The Future Of Publishing With Marc Sirkin, Third Door Media

Published 04/08/2024
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#506: Using GenAI To Generate Revenue With Assaf Baciu, Persado

Published 04/05/2024
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#505: Keeping Pace With Retail Customer Expectations With Craig Moore, Körber Supply Chain

Published 04/03/2024
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#504: Deep Learning And The Cookieless Future With Jaysen Gillespie, RTB House

Published 04/01/2024
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#503: Better Customer Insights With Matt Butler And Russ Hannig

Published 03/29/2024
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#502: Cross-functional Collaboration Plus AI Augmentation With Mariam Asmar, Braze

Published 03/27/2024
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#501: AI And The CMO With Amanda Cole, CMO At Bloomreach

Published 03/25/2024
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#500: March Madness Special: Hyper-paced CX In The IGaming Industry With Pini Yakuel, Optimove

Published 03/22/2024
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#499: AI And Digital Transformation With Jonathan Boakes, Infinum

Published 03/20/2024
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#498: The Value Of B2B2C E-commerce With Carlos Manalo And Tom Flierl

Published 03/18/2024
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#497: Great Omnichannel CX In Retail With Tracey Brown, Chief Customer Officer At Walgreens

Published 03/15/2024
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#496: The Link Between Creativity And Innovation With Anne Jacoby

Published 03/13/2024
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#495: Pay Transparency And The Employee Experience With Sydney Artt, Anaconda

Published 03/11/2024
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#494: Maximizing Online Marketplaces With Todd Walsh, HP

Published 03/08/2024
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#493: The Top 3 In-demand Marketing Jobs For 2024 With Sue Keith, Ceres Talent

Published 03/06/2024
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#492: Building And Maintaining A Culture Of Customer Centricity With Abhii Parakh, Head Of Customer Experience At Prudential

Published 03/04/2024
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#491: Data Collection Done Right With Sean Falconer, Skyflow

Published 03/01/2024
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#490: AI & Great Customer And Employee Experiences With Simonetta Turek, Chief Product Officer At Medallia

Published 02/28/2024
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#489: Machine Learning In The Enterprise With Eric Siegel, Machine Learning Week

Published 02/26/2024
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#488: Learning From Our Data With Matt Swalley, Omneky

Published 02/23/2024
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#487: (Actually) Great Content With Generative AI, With Jon Ricketts, AGYL AI

Published 02/21/2024
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#486: Igniting Customer Centricity With Sri Narasimhan, Head Of Enterprise Customer Experience At CVS Health

Published 02/19/2024
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#485: A Winning First-party Data Strategy With Heidi Bullock, CMO, Tealium

Published 02/16/2024
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#484: What It Takes To Be A Category-leading CX Brand, With Joe Tyrrell, CEO Of Medallia

Published 02/14/2024
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#483: Omnichannel And The Future Of Retail With Kristin Schoenstein And Elizabeth Robillard, ETail Palm Springs

Published 02/12/2024
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#482: Making Phone Conversations With Customer Count, With Ryan Johnson, CallRail

Published 02/09/2024
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#481: Customer Journey Management With Stacy Sherman, Doing CX Right

Published 02/07/2024
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#480: Search And The Customer Experience, With David Ting, Zenni Optical

Published 02/05/2024
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#479: Left-brain/Right-brain AI With Peter Van Der Putten, Director AI Lab At Pega

Published 02/02/2024
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#478: When Is Headless The Right (or Wrong) Idea? With Liz Spranzani, CTO At Verndale

Published 01/31/2024
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#477: Gen AI In The E-commerce Experience With Bernadette Nixon, Algolia

Published 01/29/2024
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#476: Digital Experiences In Physical Retail With Sarah Jarvis, Eagle Eye Solutions

Published 01/26/2024
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#475: Customer Lifetime Value For The Win, With Neil Hoyne, Chief Strategist At Google

Published 01/24/2024
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#474: Increasing Speed To Improve CX With Doug Rubingh, Sinch MessageMedia

Published 01/22/2024
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#473: Meaningful Customer Dialogue With Christian Ward, Chief Data Officer, Yext

Published 01/19/2024
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#472: Improving Mixed Reality With Dave Kaufman, Meta

Published 01/17/2024
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#471: Building A Change Maker Culture With Steve Blum, Autodesk

Published 01/15/2024
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#470: Great Data Equals Great Advertising With Gruia Pitigoi-Aron, The Trade Desk

Published 01/12/2024
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#469: Agility In The Enterprise Using A Composable Approach With Matt Biilmann, CEO Of Netlify

Published 01/10/2024
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#468: Recruitment Advertising To Find The Best Candidates With Neil Costa, HireClix

Published 01/08/2024
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#467: Making A Meaningful Impact With Your Brand In 2024 With Mark Nardone, CMO At PAN Communications

Published 01/05/2024
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#466: Inclusivity And Innovation As Competitive Advantage With Johane Domersant, John Deere

Published 01/03/2024
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#465: Prioritizing The Right Data And Signals With Prasaana Dhungel, GrowByData

Published 12/29/2023
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#464: AI And Creative Work With Toby Barlow, Lafayette American

Published 12/27/2023
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#463: AI And Cybersecurity With Gary Guseinov, CEO At RealDefense

Published 12/25/2023
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#462: Collaboration For Successful Experimentation With Collin Crowell And James McCormick

Published 12/22/2023
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