#348: Customer, Employee, And Business Experience With Adrian Swinscoe, Host Of The Punk CX Podcast

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Today we re going to talk about the value of thinking about experience holistically – customers employees and the business so that when it s done well everyone wins To help me discuss this topic I d like to welcome Adrian Swinscoe Customer Service and Experience Advisor Mentor author of the book Punk XL and host of the Punk CX podcast RESOURCES The Agile Brand podcast website https www gregkihlstrom com theagilebrandpodcast Sign up for The Agile Brand newsletter here https www gregkihlstrom com Get the latest news and updates on LinkedIn here https www linkedin com company the-agile-brand For consulting on marketing technology customer experience and more visit GK5A https www gk5a com The Agile Brand podcast is brought to you by TEKsystems Learn more here https www teksystems com versionnextnow The Agile Brand is produced by Missing Link a Latina-owned strategy-driven creatively fueled production co-op From ideation to creation they craft human connections through intelligent engaging and informative content https www missinglink company If you are struggling with projects sign up for Basecamp Their pricing is simple and they give you ALL their features in a single plan No upsells No upgrades Go to basecamp com agile and try Basecamp for free No credit card required and cancel anytime Thank you Basecamp for sponsoring this episode Click here to visit this podcast episode