EP50: Mastering Excellence At The Ritz-Carlton With Ms. Amanda Joiner

Play This Episode

0 Votes

Learn what profit leadership is all about in this episode with Ritz-Carlton apos s General Manager Ms Amanda Joiner sharing their outstanding customer care through implementing their company apos s vision and maximizing the three steps of service We also discuss the art of customer service from receiving feedback and anticipating guests apos wishes to creating home-like experiences Keep tuning in for more Key takeaways to listen forThe role of genuine care in character developmentWhy it s necessary to create a unique experience for guestsA positive way to promote accountability among your team membersHow costly it is to prepare for excellence What do people feel when you remember their names The importance of building a system to record defectsResources Mentioned In This EpisodeThe 7 Habits of Highly Effective People by Stephen R Covey Kindle Paperback and HardcoverDisneyZapposSouthwest AirlinesMarriott Bonvoy AppEP23 From Greed to God with George RollerAbout Ms Amanda JoinerThe Ritz-Carlton St Louis welcomed Amanda Joiner a longtime veteran of The Ritz-Carlton Company as general manager this August After spending her professional career in Atlanta most recently as the international luxury hotel chain s senior corporate director of the sales planning and support Joiner is firmly establishing herself in her new front-of-house role carving out her place in St Louis and its hospitality community Connect with Amanda Website The Ritz-Carlton HotelsLinkedin Amanda JoinerConnect With UsMaster your context with real results leadership training To learn more visit our website at www greatsummit com For tax bookkeeping or accounting help contact Dr Nate s team at www theincometaxcenter com or send an email to info theincometaxcenter com Follow Dr Nate on His Social MediaLinkedIn Nate Salah Ph DInstagram natesalah Facebook Nate SalahTikTok drnatesalahClubhouse natesalah