Neal and Paul are joined on today s podcast by Micah Solomon He is one of today s best-known customer service and customer experience consultants He s known as the customer service turnaround expert the person whom companies in every industry call on to transform their customer service and build a true customer service culture Micah s bestselling books have been translated in more than a half-dozen languages and are the recipients of multiple awards Micah s a Senior Contributor to Forbes and his expertise has been featured in Inc Magazine Bloomberg BusinessWeek CNBC the Harvard Business Review the New York Times and the Washington Post On the podcast we discuss his new book Ignore your customers and they ll go away the simple playbook for delivering the ultimate customer service experience a new bestsellerfrom HarperCollins Leadership Tune in and listen to Micah s insights and experience on everything CX related Click here to visit this podcast episode
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